Lidl/Лидл

L S

1 month ago

"Rude to customers in LIDL, St. Konstantine&Elena"

I am a visitor from Canada, I want to complain about the behavior of Lidl employees in Lidl shop in St. Konstantine&Elena. I placeв this complaint in Lidl site but never received neither confirmation nor reply/ I was at that store at the cash desk in the evening (pls see 2 photos of the check dated 27/10 at 21:08:52)and asked an employee to help me with Lidl Plus card and particularly 2 gift coupons for 1 ct. My check was for 68,87 лв/ He said the system did not recognize the coupons. He put them and then cancelled and took the goods back but he only cancelled mini chocolate but вафла was left in the check. And he took both products back. He did not know much about the program, made a point that he did not care that my coupons did not work and I did not get 2 gifts because he said they expired, although I saw them today. So instead of getting 2 gifts from Lidl I was charged for the product I did not get and I only noticed it when photographed this bill! In the store I said that I was unhappy with this Lidl service (and it is the issue of principle) and he was rude asking why do you come to Lidl and stay in Bulgaria if you do not like it here?!! Which is none of his business! I am from Canada and in my country such employee will be fired immediately. I tried to discuss his behavior and the fact that I missed coupons with the manager and she started shouting at me and sent me to write a complaint at Lidl site. When staying in the cue #4 – and there was only one cash desk open at that time, many people supported me and complained about the level of service in this storу saying that this Lidl store is the worst in Varna, but unfortunately, I stay nearby and it is practically the only big supermarket, otherwise I would rather go to Kaufland or Billa. Hope somebody can solve the problem - restore the coupons and teach LIDL employees good attitude to customers.

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ЛЪЧЕЗАР МИШЕВ

2 years ago

"МНОГО СЪМ ДОВОЛЕН ОТ ЛИДЛ"

ТОВА Е МАГАЗИНА ОТ КОЙТО НАЙ-ЧЕСТО ПАЗАРЯ. СТРАШНО СЪМ ДОВОЛЕН ОТ СТОКИТЕ В МАГАЗИНА

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Nikolai

2 years ago

"Любим магазин"

Това е основния магазин от който пазарувам хранителни продукти. Много добро качество на стоките.
Имат добър асортимент от продукти произведени от тях.
Препоръчвам да следите и техния нюзлетър за да се информирате за тематични седмици.

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